ナレッジベース資料(FAQ)


ナレッジベース資料は、よくある質問に対する回答を見つけるためのFAQです。

最近の記事


Why Does the SCIEX OS Software 2.1.6 Installer Disable the System Restore Task?

The SCIEX OS software 2.1.6 installer disables the System Restore task for better performance of the application.

11/03/2021    Software

Can SCIEX OS Software Be Installed on a PC with Windows 10 Hotfix2?

No, SCIEX OS software cannot be installed on a PC with Windows 10 hotfix2.

11/03/2021    Software

What SCIEX Mass Spectrometer Data Files Work with Keystone Converter Software?

Keystone Converter Software can convert nominal mass (.wiff1) files, but it does not work with SCIEX OS software files or TripleTOF system files.

11/02/2021    Software

Will Keystone™ Viewer Software Open Any AnIML file, or Just ANIML files Converted by Keystone Converter Software?

Keystone™ viewer software displays an AnIML file, including those that were not created by Keystone converter software.

11/02/2021    Software

Can I Do Any Data Processing in Keystone™ Viewer Software?

No, Keystone™ viewer software provides data viewing capabilities only.

11/02/2021    Software

How Does the Size of a Converted AnIML File Compare to the Original Wiff File Size?

The converted AnIML file created using the Keystone™ converter software is 1.6 to 1.8 times bigger for data sets with multiple reaction monitoring (MRM) data. This is because the original .wiff.scan file is compressed, but then it is uncompressed as part of the conversion and storage process when creating the AnIML file.

11/02/2021    Software

What Information Is in the AnIML File Created by the Keystone™ Converter Software?

AnIML, an open standard XML data format for storage and sharing of experimental data, is the file format that is created when a data file is converted by the Keystone™ converter software. This article details the information that is included in the converted AnIML file.

11/02/2021    Software

Is There a "Batch-Convert" Function Available in Keystone™ Converter Software?

Yes, Keystone™ converter software offers a command line option to allow for the creation of automated processes for converting large pools of legacy data.

11/02/2021    Software

How Are Peptides Named in BPV Flex Software after in Silico Digestion?

The general rule for naming peptides in BPV Flex software is: the first peptide resulting from a proteolytic cleavage is named T1 for sequences displayed from the N-terminus to the C-terminus; moving toward the C-terminus, the second proteolytic cleaved peptide is named T2, and so forth.

11/01/2021    Academia Omics | Pharma CRO | Software

How to Improve SCIEX OS Software Performance during Data Analysis

SCIEX OS software may perform slowly during data analysis due to the location of the data files being processed. Relocating data files from a temporary location (such as the Windows desktop) to a SCIEX OS or Analyst software project folder that is located in the root directory mapped in the Configuration module of SCIEX OS software may improve the software performance. 

10/30/2020    Software

How to Change the Font in a Report Template?

Use these instructions to change the font of the text appearing in a report.

10/22/2020    Software

Locating the Name of a Server or PC Using the Command Prompt Window

This article describes the DOS commands used to access the name of the server or PC.

05/14/2020    Academia Omics | Software

Locating the Name of a Server or PC Using the Command Prompt Window

This article describes the DOS commands used to access the name of the server or PC.

05/14/2020    Academia Omics | Software

Obtaining Intensity Information from an IDA-EPI MS/MS Spectra

To obtain the intensity information from an IDA-EPI MS/MS spectra, the ProteoWizard data conversion tool, MSConvert, can convert SCIEX data files (.wiff and .wiff.scan) to other formats using MSConvert besides mzML, such as MGF or txt formats. These non-mzML formats create larger files but provide the spectral data in simple mass/intensity text.

05/13/2020    Software

What Is the Correct Format for the Client License Text for Software Using a Concurrent License?

To create and set up the license on the client PC for software using concurrent license server, the license text should be formatted as follows: SERVER [SERVERNAME.DOMAIN.COM or IP ADDRESS] ANY [PORT NUMBER] VENDOR ScxMSSW0 USE_SERVER

04/28/2020    Software

Checking for Administrator Rights on a Windows 10 PC before Installing Analyst®/SCIEX OS software

There are three simple steps to determine which Windows users are listed as administrators before installing SCIEX software.

04/16/2020    Software

How Do I Create a Dump File?

A SCIEX technical support agent may ask you to create and send a dump file to provide a snapshot of a SCIEX software application's processes, loaded modules and memory at a certain time point. This article explains how a dump file is created.

03/20/2020    Software

How To Generate a List of All Installed Programs and Windows Updates

To generate a list of all programs installed on a PC and a list of Windows updates, select the Programs and Features icon in the control panel. A list of all installed Windows updates can be created from the View Installed Updates screen.

02/21/2020    Software

Upgrading SCIEX Software Licenses

How to upgrade self-upgrade registered software licenses

01/27/2020    Software

General Guidance for Antivirus and Backup Software Used on Acquisition PCs

The antivirus or backup software on Analyst® software acquisition workstations should be configured in a manner that will disable real-time scanning and archiving of files in the Analyst Data folder.

12/26/2019    Software

Reporter 3.2: How To Report Calculated Concentrations of "<0" or "N/A"

If a MultiQuant™ or Analyst® software results table contains values of "<0" and "N/A" for some calculated concentration values, these text values must be converted to a numerical zero value first using an Excel query. These calculated concentration values cannot be filtered into a Reporter Template Suite 3.2 results template using an if statement that selects for calculated concentration values that are less than or equal to zero.

12/16/2019    Software

What Parameters in ProteoWizard Are Needed when Converting .wiff2 Files to mzXML Files?

The parameter settings, including the PeakPicking value, that are used for converting .wiff2 files to mzXML or mzML files in ProteoWizard, are explained in more detail here.

Does My Acquisition PC Have a Bad Ethernet Card?

This article summarizes some issues that might contribute to a bad network card.

11/13/2019    Software

What Is the Format of a LIMS Template?

A LIMS template is used to transfer data from a MultiQuant™ software results table to a LIMS system. The LIMS template is a comma delimited file with the fields to be output listed across the top of the report. Each field in the template should be separated by a comma.

10/22/2019    Software

Can Google Drive Be Used for Transferring or Storing Data Generated by SCIEX Software?

The use of Google Drive for data storage has not been tested with data sets generated on SCIEX software. Transferring and storing data using Google Drive has led to issues with data sets for some end-users because of a potential embedded encryption process in Google Drive.

09/10/2019    Software

Verifying if .NET Framework 3.5.1 Is Installed on a Windows 7 Operating System

To verify if .NET Framework 3.5.1 is installed on a PC running a Windows 7 operating system, the .NET Framework Verification Tool may need to be deownprogram in the link provided.

05/24/2019    Software

Changing the Number of Decimals Displayed in Analyst® Software Calibration and Metric Plots

This is a set of instructions for changing the number of decimals displayed in Analyst® software quantitation metric plots and calibration curves. The default number of decimals leaves the significance so low that you can not reproduce the results shown in the results table. A warning is given to let customers know that Regedit is a dangerous utility.

How To Move SCIEX Software License to a Different Computer

Description of the steps required to move an already activated SCIEX Software License from one computer to another.

01/28/2019    Software

How Do I Activate My SCIEX License Key?

To activate a SCIEX license key, log into www.sciex.com with your username and password. Navigate to https://sciex.com/support/activate-software and complete the required fields.

01/24/2019    Software

SCIEX Software Activation with Online Workstation

How to activate Analyst, MultiQuant or SCIEX OS software with a computer which is connected to the Internet

11/19/2018    Software

SCIEX Software Activation with Offline Workstation

How to activate Analyst, MultiQuant or SCIEX OS software with a computer which is not connected to the internet

11/19/2018    Software

Exporting ProteinPilot™ Software Data to PRIDE (PRoteomics IDEntifications)

Exporting ProteinPilot™ software data to the PRoteomics IDEntifications (PRIDE) database requires the .group files be converted to XML files. ProteomeXchange fully supports both MS/MS proteomics and SRM data submissions. Other types of proteomics data, including ProteinPilot data, is also possible using the partial submission mechanism.

11/09/2018    Academia Omics | Software

How Can I Find the Computer ID on a Win 7 Operating System?

To locate the computer IDs (MAC or physical addresses) on a computer with a Windows 7 operating system, run the DOS command ipconfig/all, and a list of physical addresses be provided.

11/01/2018    Software

Permanent License Gives an Error Message of Expired for DiscoveryQuant™ Software

After launching DiscoveryQuant™ software, an error message is received indicating the software has expired even though a permanent license is installed.

10/19/2018    Software

Upgrading Analyst® Software Requires that Cliquid® Software be Uninstalled

Upgrading Analyst® software on workstations where Cliquid® software is also installed requires that Analyst be uninstalled as well as Cliquid software. After reinstalling Analyst software, then Cliquid can be reinstalled.

10/17/2018    Software

Where Are Report Templates Located for MasterView™ Software?

Report templates for MasterView™ software are located under the following root directory: C:\Users\Public\Documents\AB SCIEX\MasterView\Templates

10/08/2018    Software

Where Are the Queries Used with MultiQuant™ Software Stored?

MultiQuant™ software queries are saved in the following folder: C:\ProgramData\AB SCIEX\MultiQuant\Queries.

08/15/2018    Software

SCIEX Trial License Key Not Received

The email address associated with your Sciex login must be verified when you request a trial license, otherwise you will not receive your trial license key by email.

07/03/2018    Software

Activating a SCIEX Software Trial on Workstations that do not have Internet Connection

Activating SCIEX software on a computer without internet access can be made simpler by following these steps

06/21/2018    Software

Convertingt MS data from .Wiff Format to a .Mgf File

To use different search engines/software, .wiff data must be converted to different format such as .mgf file before being able to submit the data for a search.

06/04/2018    Software

SCIEX Registered Software Webpage Lists All Recently Activated Licenses

The SCIEX Registered Software webpage (https://sciex.com/support/registered-software) lists all recently activated licenses.

05/21/2018    Software

Access to Path Is Denied Error when Installing License

When installing a Sciex software license, an error message appears that says the license was not sucessfully installed and the access to the path C:\Program Files\AB Sciex\.... is denied. This error message indicates that 1) the user doesn't have sufficient privileges to access the Program Files, or 2) the license file needs to be placed in correct location in the Program FIles manually.

05/14/2018    Software

Downloading Software from the SCIEX Website Requires the Most Current Browser

To successfully download a trial license or software from the SCIEX website, your browser needs to be up-to-date.

05/11/2018    Software

Where Can I Download SCIEX Software?

Full versions of many our software programs can be downloaded from the SCIEX website at https://sciex.com/software-support/software-downloads.

03/16/2018    Software

Selecting a New Tab in the Waters Method Editor Resolves LC Method Creation Error in Analyst® Software

An error results when selecting the ACQ-BSM tab when creating an LC method using the Acquity Method Editor accessed through Analyst® software. It can be resolved by selecting any other tab in the method editor screen.

03/16/2018    Software

How to Generate MRM Ratios in Analyst Software

This is a known issue in the ProteinPilot™ software 5.0.2 and was resolved with a patch.

Replacing a Trial License with a Permanent License

When opening a program, an error message may appear that indicates that the license has expired, even when a permanent license is thought to be installed. For these cases, the trial license may still be installed in program files and will need to be removed and replaced with the permanent license.

12/21/2017    Software

Will SCIEX Have a Windows 10 Compatible Analyst® and Mutiquant™ Software Version?

Analyst 1.7 software and Multiquant 3.0.3 software are now available, and both of these versions are Windows 10 compatible.

12/20/2017    Software

Importing *.xlsx Files to Build Batches in Analyst® Software

Importing *.xlsx files to build batches in Analyst® software requires Microsoft Office 32-bit to be installed, although its not recommended to use the 32-bit version of Office on a 64-bit Win 7 operating system. SCIEX recommends that the following file formats be used instead: .xls, .csv and .txt.

12/13/2017    Software

Acquity AAO Service Did Not Start

Steps are provided for editing the service properties of the AAO file to resolve the error "Cannot start service from the command line or a debugger." Editing the service properties will direct the AAO file to reopen in the event that it closes.

12/11/2017    Software

Where can I download MaxQuant software?

MaxQuant software is a quantitative proteomics software package designed for analyzing large-scale mass-spectrometric data sets. It supports all main labeling techniques like SILAC, di-methyl, TMT and iTRAQ, as well as label-free quantification.

12/01/2017    Academia Omics | Software

Reasons for Data File Processing Failure with the Data Converter Version 1.3 Beta

What are the potential issues listed which can cause the SCIEX MS data converter version 1.3 beta to not work correctly?

11/22/2017    Academia Omics | Pharma CRO | Software

How Is the Software Protection Service in Windows 7 Disabled?

The steps for disabling the Software Protection service in Windows 7 are provided here.

10/31/2017    Software

MultiQuant™ Software Would Not Launch after License Installation

MultiQuant™ software may not launch after installation, and a -1 license installation error may appear. To resolve this issue, the user needs to be logged into Windows as an administrator and have full access to the program files on the C: drive.

10/17/2017    Software

How Do I Obtain a Trial License for SCIEX Software?

To download and obtain a licensed trial for a SCIEX companion software, navigate to https://sciex.com/products/software#tryfree and select the software that you would like to try.

09/27/2017    Software

Where Can I Find Out If My Software Upgrade Is Free or a Paid Upgrade?

To determine if your software upgrade is complimentary, check the SCIEX webpage, Software Product Lifecycle at https://sciex.com/software-support/software-support-policy.

09/14/2017    Software

Should I Install Windows Updates on My Acquisition Computer?

Windows updates should not install automatically on your acquisition workstation, but once you receive notification that there are new updates, these can be installed when Analyst® software is not acquiring data.

09/12/2017    Software

Installing and Activating a New License for a Computer not Connected to the Internet

If a software license needs to be installed on a computer that is not connected to the internet, look up the computer IDs for that computer, copy them, and then activate the license on an internet-connected workstation.

09/11/2017    Software

How Are Simple Queries Created in MultiQuant™ Software?

Simple queries can be created in MultiQuant™ software by selecting the Create Simple Query option in the Process menu. The formula can then be entered into the Create Query File screen.

07/14/2017    Software

How to Save Application and System event logs in Windows 7

The Windows event logs often contain crucial data about the performance of SCIEX software. Follow these steps to save your system and Application event logs so that they can be analysed by the SCIEX support team.

06/15/2017    Software

Where Can I Find More Information about Software IQ/OQ Testing Plans?

More information about software validation services can be found by emailing complianceservices@sciex.com.

06/09/2017    Pharma CRO | Software

How Can I Recover My Software License after Replacing My Hard Drive?

If your computer hard drive dies and you need to recover your license files, please contact SCIEX technical support for assistance.

06/08/2017    Software

How Can Concentrations above the ULOQ be Flagged in MultiQuant™ Software?

Concentrations above the ULOQ can be flagged in your MultiQuant™ software results table by setting up the Upper Limit of Calculated Concentration in the Quant method.

06/08/2017    Software

How Can the Data from Two Experiments Acquired within One Period Be Separated in Analyst Software?

Data from two or more experiments acquired within one period can be separated by opening a data file in Explore mode and double clicking the green arrow.

06/06/2017    Clinical | Software

Can You Print a Quantitation Method in MultiQuant™ Software?

MultiQuant™ software does not have an option to print the quantiation method. However, the quantitation method can be copied or exported as text file into Excel and printed.

06/06/2017    Software

How Are the Correct Solenoid Valves for a Shimadzu Pump Added to an Analyst Hardware Profile?

The solenoid valves for Shimadzu pumps can be set up by editing the hardware profile and changing the pump configuration.

06/01/2017    Software

How Are Calibration and Integration Parameters Defined in MultiQuant™ Software?

The default integration parameters are defined in the User Integration Defaults or User Units & Calibration Defaults under the Edit menu in MultiQuant™ software. These settings should be established before creating a quantitation method.

06/01/2017    Software

MultiQuant™ MD Software Will Not Launch from Desktop

MultiQuant™ MD software will not launch if the Analyst® software security setting is set to Integrated or Mixed mode. To keep these security settings, launch MultiQuant from the Companion Software mode in the left-side vertical menu in Analyst. Otherwise, change the security settings to single-user mode to open MultiQuant MD from the desktop.

06/01/2017    Software

After Activating My Software License Key, the License File Was Not Emailed to Me

After the software license key was activated online at the SCIEX website, the license file was not emailed to the registered email address. This occurs when the email address is not entered correctly.

06/01/2017    Software

Trouble Importing Sample List into Lipidomics Workflow Manager Project

In order to import a sample list successfully into Lipidomics Workflow Manager 1.0.5, the following software must be also installed: Microsoft Office 2010 and Access 2007 Runtime.

05/25/2017    Software

Considerations when Installing or Upgrading to Sciex OS 1.2

When upgrading to Sciex OS 1.2 from version 1.0, the software for Sciex OS 1.0 must be uninstalled prior to installing Sciex OS 1.2. LibraryView Framework version 1.1 must be removed as well. Certain companion software must be removed as well, and installed again after Sciex OS 1.2 is installed.

04/25/2017    Software

Description of how to use the Command Prompt of Windows XP to find the Computer ID used when licensing Sciex software.

04/07/2017    Software

Low Virtual Memory Warning

If you receive warnings that your virtual memory is low youll need to increase the minimum size of your paging file

12/07/2016    Software

How to find Computer ID for Windows XP

Description of how to use the Command Prompt of Windows XP to find the Computer ID used when licensing Sciex software.

09/04/2016    Software

How to print from XIC Manager in PeakView

Description of the methods which can be employed to print from XIC Manager.

Does the Mascot.dll script work with Analyst 1.6 on a win 7 PC

Defines the issues and workarounds required to use the script.

07/08/2016    Academia Omics | Software

ConfigUpdater.exe will not update instrument firmware.

Issues with Windows Firewall preventing ConfigUpdater from updating instrument firmware via Ethernet connection.

07/08/2016    Software

How to check Operating System Locale on Windows 7

SCIEX software is (unless stated otherwise in release notes) only supported on systems with a Locale of en-US United States. The process to accurately check your system locale is described below.

06/02/2016    Software