All SCIEX Medical Device Service Professionals follow a 4-step training program and are certified (and re-certified every 2 years) on SCIEX in vitro diagnostic instruments as well as all major HPLC systems.
With the SCIEX Clinical Service Plan, expect cost-efficient support:
Two hour telephone response by on-call Field Service employee during normal business hours
Two business day on-site response by SCIEX-Certified Medical Device Service Professional
Genuine SCIEX original parts including all vacuum pumps and detectors
All costs for labor, travel and accommodation included
Discounts on fixed price services
One annual planned maintenance visit.
Maintenance kit, all labor, travel and accommodation costs covered for planned maintenance
Hardware and application telephone support
Software Security Configuration Service
System function tests after repairs
Enhanced reports documenting repairs and system performance
Enhanced on-site training of instrument operation and basic maintenance
Additional Planned Maintenance and Performance Qualifications
24x7 telephone support (limited to certain regions/languages only)
On-site parts locker
The superior speed and performance of the Citrine MS/MS system allows you to increase clinical laboratory efficiency by developing large multi-analyte panels.
The 4500MD system provides you with highly sensitive, fast and robust all-purpose clinical mass spec solutions for in vitro diagnostic use.
The Jasper HPLC system is an FDA Class l and CE-marked in vitro diagnostic HPLC system, intended for use with SCIEX medical device mass spectrometers, for a complete SCIEX solution. For in vitro diagnostics use.
The 3200MD system is an affordable, benchtop clinical mass spec platform combining sensitivity and selectivity with ruggedness and reliability, offering unique application versatility.