Trust Your Clinical Diagnostics Mass Spectrometry System to the LC-MS Service Experts

Simplify Service and Maintence of Your Clinical Mass Spec System

All SCIEX Medical Device Service Professionals follow a 4-step training program and are certified (and re-certified every 2 years) on SCIEX in vitro diagnostic instruments as well as all major HPLC systems.

With the SCIEX Clinical Service Plan, expect cost-efficient support:

  • Maximize your instrument productivity
  • Optimize your cost of instrument ownership
  • Ensure that your instrument is performing according to SCIEX specification
  • Avoid costs and additional charges to manage your budget effectively
  • Increase uptime with priority response time
  • Use genuine SCIEX approved parts to reduce the need for re-replacements

What's Covered in the Clinical Service Plan

Guaranteed Response Time

Two hour telephone response by on-call Field Service employee during normal business hours

Two business day on-site response by SCIEX-Certified Medical Device Service Professional

Parts, Labor and Travel

Genuine SCIEX original parts including all vacuum pumps and detectors

All costs for labor, travel and accommodation included

Discounts on fixed price services

Preventative Maintenance

One annual planned maintenance visit.

Maintenance kit, all labor, travel and accommodation costs covered for planned maintenance


Hardware and application telephone support

Software Security Configuration Service

Funtional and Performance Testing

System function tests after repairs

Enhanced reports documenting repairs and system performance

Additional Options

Enhanced on-site training of instrument operation and basic maintenance

Additional Planned Maintenance and Performance Qualifications

24x7 telephone support (limited to certain regions/languages only)

On-site parts locker

Explore Clinical Diagnostics Mass Spectrometry Solutions

Citrine™ Mass Spec

The superior speed and performance of the Citrine MS/MS system allows you to increase clinical laboratory efficiency by developing large multi-analyte panels.

4500MD Mass Spec

The 4500MD system provides you with highly sensitive, fast and robust all-purpose clinical mass spec solutions for in vitro diagnostic use.

Jasper™ HPLC System

The Jasper HPLC system is an FDA Class l and CE-marked in vitro diagnostic HPLC system, intended for use with SCIEX medical device mass spectrometers, for a complete SCIEX solution. For in vitro diagnostics use.

3200MD Mass Spec

The 3200MD system is an affordable, benchtop clinical mass spec platform combining sensitivity and selectivity with ruggedness and reliability, offering unique application versatility.