Comprehensive Capillary Electrophoresis Service

Protect your SCIEX capillary electrophoresis system with service plans designed for diverse lab environments

SCIEX offers you the support you need to protect your CE instrumentation to help you proactively prevent downtime and keep your systems running smoothly.

We have carefully developed plans to fit your unique laboratory needs all within a feasible budget. With the right plan, you can expect:

  • Optimal performance thru increased system availability
  • Maximum uptime with priority response times and routing for critical system issues
  • Proactivity through performance and preventive maintenance measures
  • Top performance via SCIEX approved and certified parts
  • True value with discounts for replacements part and emergency service
  • Compliancy as SCIEX experts are ready to help you manage regulatory compliance certifications

SCIEX CE Service Plans At a Glance

You have the flexibility to choose the right level of service for your needs, with a range of service plans that combines value with coverage for your CE workflow. For details on offerings for your region, please contact your local representative.

SCIEX CE ServicesComplete ServiceTotal Service
Specially Trained and Certified Service Engineers Nationwide for Fast, Reliable Support
Specialized Technical Hardware Support Team for Challenging Escalations
All Parts Sourced from Original Equipment Manufacturers (OEMs)
Unlimited Technical Phone and Email Support* by Trained Specialists
Discounted Service Replacement Parts100%100%
Scheduled Preventative Maintenance (PM) Calls
Remote Applications Troubleshooting via Phone, Email or Web
Priority Service Scheduling
Discounted Emergency Services, Including On-Site Labor, Travel Time or Expenses**100%100%
Engineering Modifications Included and Installed During PM Visits
Operational Qualification (OQ) Protocols for Regulatory Compliance 
Operational Qualification (OQ) Certifications with Preventative Maintenance (PM) Visits 
Calibration Equipment Documentation Traceable to NIST Standards 
System Performance Audit Trails with Comprehensive Documentation for Proof of Compliance 

* During Normal Business Hours ** Consumables are not included in service contract coverage

Going Beyond to Optimize Your Capillary Electrophoresis Systems

PA 800 Plus Pharmaceutical Analysis System

This platform provides analysts with robust and easy-to-use characterization, integrating quantitative, qualitative, and automated solutions.

CESI 8000 Plus ESI-MS-High-Performance System

Integrate capillary electrophoresis and electrospray ionization (ESI) in a single, dynamic process, increasing separations efficiency, speed, and sensitivity.

P/ACE™ MDQ Plus Capillary Electrophoresis

Automated, programmable capillary electrophoresis systems designed to perform fast separations from complex samples.

GenomeLab GeXP™ Genetic Analysis System

All you need for genetic analyses on a single instrument. The GenomeLab GeXP supports a variety of applications, including DNA sequencing and fragment analysis.

Training Classes for Capillary Electrophoresis Instruments

Capillary Electrophoresis PA 800 Plus 32 Karat Software (2days)

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Capillary Electrophoresis PA 800 Plus Comprehensive Course (4days)

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Capillary Electrophoresis PA 800 Plus Introduction and Theory (1day)

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Capillary Electrophoresis PA 800 Plus Maintenance and Troubleshooting (1day)

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Charge Heterogeneity Analysis by cIEF and CZE

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SCIEX Fast Glycan Labeling and Analysis Technology

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IgG Purity and Heterogeneity Assay

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