Report Template Editing Blocked after Upgrading SCIEX OS 1.6.1 Software from a Previous Version

日付: 10/22/2019
カテゴリー: SCIEX OS

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For research use only. Not for use in diagnostic procedures.

Issue Description

After updating SCIEX OS software from version 1.5 to 1.6.1, report templates are no longer able to be edited. The error message below appears in the Microsoft Word report template document:
"Reporter Office addin. The provider with the name Quantitation already added to content control addin.Multiple custom type XML files found for the same provider."

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This issue occurs if SCIEX OS 1.6.1 software is installed on the same computer as Analyst® software.

To resolve this issue, check the folder located at:
C:\ProgramData\AB SCIEX\ReporterOfficeAddins\TemplateContentControlManager\ProviderSpecificTypes
and ensure that all the xml files inside that directory have unique ProviderNames in the xml file (i.e., there shouldn't be more than one "Quantitation" provider).

Presuming SCIEX OS software will be used more frequently than Analyst software, please use the following instructions to resolve the issue:

  1. Backup AnalystReporterCustomTypes.xml to a separate folder.
  2. After the file is saved, delete it from C:\ProgramData\AB SCIEX\ReporterOfficeAddins\TemplateContentControlManager\ProviderSpecificTypes folder.
  3. Restart the PC.