For research use only. Not for use in diagnostic procedures.
SCIEX is pleased to introduce the Analyst® Diagnostic Tool! To prevent delays in obtaining the information required to adequately respond to your requests for help with software issues, we have developed the Analyst Diagnostic Tool. With this new tool, we hope to serve you better and more efficiently than ever before.
The Analyst Diagnostic Tool is an information-gathering program that is designed to provide insight on the performance of the computer's operating system as well as the Analyst software. It does this by streamlining the collection of pertinent information on your PC--including details on the SCIEX computer image, the number and type of installed software programs, the system and application event logs, any recent changes to the computer configuration, the identification of anti-virus applications, and a limited list of configuration settings from the Analyst® Software. The Analyst Diagnostic Tool has been recently piloted in North America, and version 1.0.1 will be released soon.
Installation of the Analyst Diagnostic Tool does not interfere with data acquisition or processing, but it does simplify the gathering of information needed to troubleshoot whether Analyst software or the PC are performing optimally.
The latest version of the Analyst Diagnostic Tool will soon be available to download and install from the SCIEX Software Downloads page located at: https://sciex.com/software-support/software-downloads.
We encourage you to use the Analyst Diagnostic Tool to generate a service package any time you experience an issue with Analyst software. When a service package is generated by the Analyst Diagnostic Tool, a zipped folder containing the compiled information is placed in C:\Service Packages folder. To help us serve you better, this zipped folder can be uploaded directly to your tech support case via the SciexNow portal. Tech support can then access your software information more quickly and start working on a solution to your software issue right away.