License File Was Not Emailed when AID Key Was Entered without Dashes

日付: 07/14/2017

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For research use only. Not for use in diagnostic procedures.

Issue Description

After activating a software license key online (at, the license file was not sent to the registered email address, and the software could not be installed.


This can occur when the license key number (begins with "AID-" and is followed by eight sets of four alpha-numeric combinations) is entered without dashes when activating the license key online. A dash must be entered after every fourth character in the AID- key (e.g., AID-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx). Once the AID key information is correctly entered, the activated license file will be emailed to the license owner.

Posted: Apr 26, 2021

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