After logging into ChemoView software, only the Process pane was accessible. The Manage pane was greyed out. This was resolved by changing all users in Analyst software to administrators in the Security Configuration mode.
MultiQuant™ software may not launch after installation, and a -1 license installation error may appear. To resolve this issue, the user needs to be logged into Windows as an administrator and have full access to the program files on the C: drive.
The tubing connecting the Exion/Shimadzu autosampler to the column oven is stainless steel with connectors and is coated with flexible plastic (600 mm x 0.1 mm). This part can be obtained can be obtained directly from Shimadzu (PN 228-53184-91) or from the online SCIEX store.
LibraryView™ software, but not MasterView™ software, must be used to add a compound to an existing library. You can use MasterView software to import other libraries or a new library, but not a new compound from a newly acquired MS/MS spectrum.