The in Sciex OS exported .csv audit trial is empty.

For research use only. Not for use in diagnostic procedures.

Issue Description

It is possible to receive empty .csv files exported from Sciex OS audit trail. The issue is caused by missing one of the csvhelper depend dll, which is Microsoft.Bcl.HashCode.dll.
Either Microsoft.Bcl.HashCode.dll is missing or wrong Microsoft.Bcl.HashCode.dll is installed.

Resolution

Workaround for customer

Solution 1:
Upgrade to Sciex OS 3.4.

Solution 2:
1) Backup Microsoft.Bcl.HashCode.dll at C:\Program Files\SCIEX\SCIEX OS
2) Retrieve the Microsoft.Bcl.HashCode.dll and place it under C:\Program Files\SCIEX\SCIEX OS.
3) Reboot computer and try it again.
Here is the step to get the Microsoft.Bcl.HashCode.dll

• Go to the Microsoft website https://www.nuget.org/packages/Microsoft.Bcl.HashCode/1.0.0
• Select "Download Package" (direct link: https://www.nuget.org/api/v2/package/Microsoft.Bcl.HashCode/1.0.0) to download the file microsoft.bcl.hashcode.1.0.0.nupkg.
• Rename microsoft.bcl.hashcode.1.0.0.nupkg to any ZIP file, such as microsoft.bcl.hashcode.1.0.0.zip.
• Open the zip file and copy the file lib\net461\Microsoft.Bcl.HashCode.dll from inside the ZIP archive to C:\Program Files\SCIEX\SCIEX OS\.