ソフトウェアサポートポリシー

ソフトウェアライフサイクルポリシーでは、ソフトウェアの全ライフサイクルにわたるサポートの有効性に関して、一貫したガイドラインを提供します。アップグレードの管理を効率化し、最新の技術革新とニーズをサポートする最新バージョンへの強化にリソースを集約させるため、旧ソフトウェアバージョンは段階を経て廃止されます。

ソフトウェアライフサイクルのフェーズ定義

サービスとサポートの提供は、ソフトウェアライフサイクルの各フェーズによって異なります。SCIEXソフトウェア製品のライフサイクルには4つのフェーズがあります。

  • Invest: 積極的に開発され、新しい機能とバージョンが期待されます。
  • Maintain: 積極的に管理され、バグ修正と修正プログラムが期待されます。
  • Retired: 販売されることはなく、致命的な欠陥のみを対処します。サポートには追加料金がかかります。
  • Obsolete: サポートは終了し、作業は行われません。製品はサポートされません。

ソフトウェアステータスの確認

最新のソフトウェアバージョンのステータスについては、以下に記載したソフトウェアステータスをご参照ください。開発の状況によっては変更される可能性があるので、定期的にこのサイトから最新情報を入手することをお勧めします。

Software Package Software Version Lifecycle Stage Support Plans Upgrade Path* Cost

AAC Server

3.0

Maintain Full Support Current N/A
AAC Server 2.0 Retired Limited Support 3.0 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst 1.7.2 Invest Full Support Current N/A
Analyst 1.7.1 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Hotfix 3 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Hotfix 2 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 with Hotfix 1 Maintain Full Support 1.7.2 Complimentary
Analyst 1.7 Retired Limited Support 1.7.2 Complimentary
Analyst 1.6.3 HotFix 4 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 3 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 2 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 HotFix 1 Retired Limited Support 1.7.2 Paid
Analyst 1.6.3 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 HotFix to February 2015 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 Components for 3500 Retired Limited Support 1.7.2 Paid
Analyst 1.6.2 Retired Limited Support 1.7.2 Paid
Analyst 1.6.1 Retired Limited Support 1.7.2 Paid
Analyst 1.6 Components for 6500 Retired Limited Support 1.7.2 Paid
Analyst 1.6 Retired Limited Support 1.7.2 Paid
Analyst 1.5.2 HotFix 2 Obsolete Limited Support 1.7.2 Paid
Analyst 1.5.2 Obsolete Limited Support 1.7.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst Device Driver 1.3 Invest Full Support Current N/A
Analyst Device Driver 1.2 Retired Limited Support 1.3 Complimentary
Analyst Device Driver 1.1 Retired Limited Support 1.3 Complimentary
Analyst Device Driver 1.0 Retired Limited Support 1.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst MD 1.6.3 Invest Full Support Current N/A
Analyst MD 1.6.2 HotFix 2 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.2 HotFix 1 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.2 Retired Limited Support 1.6.3 Complimentary
Analyst MD 1.6.1 Obsolete No Support 1.6.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Analyst TF 1.8.1 Invest Full Support Current N/A
Analyst TF 1.8 Maintain Full Support 1.8.1 Complimentary
Analyst TF 1.7.1 Components for NanoCell Maintain Full Support 1.8.1 Paid
Analyst TF 1.7.1 Components for LC Devices Maintain Full Support 1.8.1 Paid
Analyst TF 1.7.1 Maintain Full Support 1.8.1 Paid
Analyst TF 1.7 Retired Limited Support 1.8.1 Paid
Analyst TF 1.6 Retired Limited Support 1.8.1 Paid
Analyst TF 1.5.1 Retired Limited Support 1.8.1 Paid
Analyst TF 1.5 Obsolete No Support 1.8.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BioAnalyst 1.5 Obsolete No Support None None
BioAnalyst 1.5.1 for TF Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BioPharmaView 3.0.2 Invest Full Support Current N/A
BioPharmaView 3.0.1 Maintain Full Support 3.0.2 Complimentary
BioPharmaView 3.0 Maintain Full Support 3.0.2 Complimentary
BioPharmaView 2.1 Retired Limited Support 3.0.2 Paid
BioPharmaView 2.0.1 Retired Limited Support 3.0.2 Paid
BioPharmaView 2.0 Retired Limited Support 3.0.2 Paid
BioPharmaView 1.5 Retired Limited Support 3.0.2 Paid
BioPharmaView 1.0 Retired Limited Support 3.0.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
BPV Flex 2.1 Invest Full Support Current N/A
BPV Flex 2.0 Maintain Full Support 2.1 Paid
BPV Flex 1.0.1 Maintain Full Support 2.0 Paid
BPV Flex 1.0 Maintain Full Support 2.0 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ChemoView 2.0.4 Maintain Full Support Current N/A
ChemoView 2.0.3 Retired Limited Support 2.0.4 Complimentary
ChemoView 2.0.2 Retired Limited Support 2.0.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ChemoView MD 2.0.4 Maintain Full Support Current N/A
ChemoView MD 2.0.3 Retired Limited Support 2.0.4 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ClearCore MD 1.1 Invest Full Support Current N/A
ClearCore MD 1.0.1 Obsolete No Support 1.1 Complimentary
ClearCore MD 1.0 Obsolete No Support 1.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Cliquid 3.4 Invest Full Support Current N/A
Cliquid 3.3 Maintain Limited Support 3.4 Complimentary
Cliquid 3.2.1 Retired Limited Support 3.4 Paid
Cliquid 3.2 Obsolete No Support 3.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Cliquid MD 3.4 Invest Full Support Current N/A
Cliquid MD 3.3 Maintain Limited Support 3.4 Complimentary
Cliquid MD 3.2.1 Obsolete No Support 3.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
CloudConnect Micro-App 1.0.1 Invest Full Support Current N/A
CloudConnect Micro-App 1.0 Retired Limited Support 1.0.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
DiscoveryQuant 3.0.2 Invest Full Support Current N/A
DiscoveryQuant 3.0.1 HotFix 2 Retired Full Support 3.0.2 Complimentary
DiscoveryQuant 3.0.1 HotFix 1 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 3.0.1 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 3.0 Retired Limited Support 3.0.2 Complimentary
DiscoveryQuant 2.1.3 Retired Limited Support 3.0.2 Paid
DiscoveryQuant 2.1.2 Obsolete No Support 3.0.2 Paid
DiscoveryQuant 2.1.1 Obsolete No Support 3.0.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
FormulaFinder 3.0 Invest Full Support Current N/A
FormulaFinder 2.0.2 Obsolete No Support 3.0 Complimentary
FormulaFinder 2.0.1 Obsolete No Support 3.0 Complimentary
FormulaFinder 2.0.0 Obsolete No Support 3.0 Complimentary
FormulaFinder 1.0 Obsolete No Support 3.0 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LibraryView 1.0.3 Invest Full Support Current N/A
LibraryView 1.0.2 Maintain Full Support 1.0.3 Complimentary
LibraryView 1.0 Retired Full Support 1.0.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LibraryView (SCIEX OS) 1.4 Invest Full Support Current N/A
LibraryView (SCIEX OS) 1.3 Retired Limited Support 1.4 Complimentary
LibraryView (SCIEX OS) 1.2 Retired Limited Support 1.4 Complimentary
LibraryView (SCIEX OS) 1.1 Retired Limited Support 1.4 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LightSight 2.3.1 Invest Full Support Current N/A
LightSight 2.3 Maintain Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
LipidView 1.2 Invest Full Support Current N/A
LipidView 1.1 Obsolete No Support 1.2 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MarkerView 1.3.1 Invest Full Support Current N/A
MarkerView 1.3 Maintain Limited Support 1.3.1 Complimentary
MarkerView 1.2.1 Retired Limited Support 1.3.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MasterView 1.1 Maintain Full Support SCIEX OS-Q 1.4 Paid
MasterView 1.0 Obsolete No Support 1.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MetabolitePilot 2.0.4 Invest Full Support Current N/A
MetabolitePilot 2.0.3 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 2.0.2 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 2.0 Retired Limited Support 2.0.4 Complimentary
MetabolitePilot 1.5 Retired Limited Support 2.0.4 Paid
MetabolitePilot 1.0 Obsolete No Support 2.0.4 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MPX 2.0 HotFix 3 Invest Full Support Current N/A
MPX 2.0 HotFix 2 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 2.0 HotFix 1 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 2.0 Maintain Limited Support 2.0 HotFix 3 Complimentary
MPX 1.2.1 Maintain Limited Support 2.0 HotFix 3 Paid
MPX 1.2 Obsolete No Support 2.0 HotFix 3 Paid
MPX 1.0 Obsolete No Support 2.0 HotFix 3 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MPX TF 1.0 Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MRMPilot 2.0 Obsolete No Support None None
MRMPilot 2.1 Retired Limited Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MultiQuant 3.0.3 HotFix 2 Invest Full Support Current N/A
MultiQuant 3.0.3 HotFix 1 Maintain Full Support 3.0.3 HotFix 2 Complimentary
MultiQuant 3.0.3 Maintain Full Support SCIEX OS-MQ 1.4 Paid
MultiQuant 3.0.2 Hotfix 2 Retired Limited Support 3.0.3 Complimentary
MultiQuant 3.0.2 Hotfix 1 Obsolete No Support 3.0.3 Complimentary
MultiQuant 3.0.2 Retired No Support 3.0.3 Complimentary
MultiQuant 3.0.1 Retired No Support 3.0.3 Complimentary
MultiQuant 3.0 Retired No Support 3.0.3 Complimentary
MultiQuant 2.1.1 Obsolete No Support 3.0.3 Paid
MultiQuant 2.1 Obsolete No Support 3.0.3 Paid
MultiQuant 2.0.2 Obsolete No Support 3.0.3 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
MultiQuant MD 3.0.3 HotFix 2 Invest Full Support Current N/A
MultiQuant MD 3.0.3 HotFix 1 Maintain Full Support 3.0.3 HotFix 2 Complimentary
MultiQuant MD 3.0.3 Maintain Full Support Current N/A
MultiQuant MD 3.0.2 Hotfix 2 Retired Limited Support 3.0.3 Complimentary
MultiQuant MD 3.0.2 Hotfix 1 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0.2 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0.1 Obsolete No Support 3.0.3 Complimentary
MultiQuant MD 3.0 Obsolete No Support 3.0.3 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
PeakView 2.2 Invest Full Support Current N/A
PeakView 2.1 Retired Limited Support 2.2 Complimentary
PeakView 2.0 Retired Limited Support 2.2 Complimentary
PeakView 1.2 Obsolete No Support 2.2 Paid
PeakView 1.1.1 Obsolete No Support 2.2 Paid
PeakView 1.1 Obsolete No Support 2.2 Paid
PeakView 1.0 Obsolete No Support 2.2 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ProMassProcessor 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Protein Expression Assembler 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Protein Expression Extractor 1.0 Invest Full Support Current N/A

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
ProteinPilot 5.0.2 Invest Full Support Current N/A
ProteinPilot 5.0.1 Maintain Full Support Current N/A
ProteinPilot 5.0 Retired Limited Support 5.0.1 Complimentary
ProteinPilot 4.5 Beta Obsolete No Support 5.0.1 Paid
ProteinPilot 4.0 Obsolete No Support 5.0.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Reporter 3.2 Invest Full Support Current N/A
Reporter 3.0.1 Retired Limited Support 3.2 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
SCIEX OS 2.0.1 Invest Full Support Current N/A
SCIEX OS 2.0 Invest Full Support 2.0.1 N/A
SCIEX OS 1.6.10 HotFix 1 Invest Full Support Current N/A
SCIEX OS 1.6.10 Invest Full Support Current N/A
SCIEX OS 1.7 HotFix 1 Maintain Full Support Current N/A
SCIEX OS 1.7 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.6.2 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.6.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.5 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.4.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.4 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.3.1 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.3 Maintain Full Support 2.0.1 Paid
SCIEX OS 1.2 Retired Limited Support 2.0.1 Paid
SCIEX OS 1.1 Retired No Support 2.0.1 Paid
SCIEX OS 1.0 Hotfix 1 Retired No Support 2.0.1 Paid
SCIEX OS 1.0 Retired No Support 2.0.1 Paid

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
Smart Monitor 4.3.2 Obsolete No Support None None

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
StatusScope 2.0 Invest Full Support Current N/A
StatusScope 1.6.1 Maintain Full Support 2.0 Complimentary
StatusScope 1.5 HotFix 1 Maintain Full Support 2.0 Complimentary
StatusScope 1.5 Retired Limited Support 1.5 HotFix 1 Complimentary
StatusScope 1.0 Retired Limited Support 1.5 HotFix 1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
SWATH 2.0.1 Invest Full Support Current N/A
SWATH 1.0 Obsolete No Support 2.0.1 Paid
SWATH 2.0 Retired Limited Support 2.0.1 Complimentary

Software Package Software Version Lifecycle Stage Support Status Upgrade Path* Cost
XIC Manager 1.0 Obsolete No Support None None

現行の有料サポートプランを契約している場合、ソフトウェアダウンロードからアップデートをダウンロードすることにより、新しいバージョンのソフトウェアを入手することができます。

もしこのリストに表示されていない場合、ソフトウェアバージョンが3年以上経過しており、obsoleteのフェーズの可能性があります。詳しくはSCIEXサポートへお問い合わせください。

無料体験版のご案内

最新版のSCIEXソフトウェアを30日間無料体験版を提供しております。無料体験版ご使用の間、SCIEXSupportとサービスリクエストのサービスを受けることが出来ます。また30日期間後もKnowledge Baseやプロダクトページのご使用は可能です。無料体験版期間中のサポートは全てAB SCIEX サービス条件書に沿い提供されます。.