ソフトウェアサポートポリシー

ソフトウェアライフサイクルポリシーでは、ソフトウェアの全ライフサイクルにわたるサポートの有効性に関して、一貫したガイドラインを提供します。アップグレードの管理を効率化し、最新の技術革新とニーズをサポートする最新バージョンへの強化にリソースを集約させるため、旧ソフトウェアバージョンは段階を経て廃止されます。

ソフトウェアライフサイクルのフェーズ定義

サービスとサポートの提供は、ソフトウェアライフサイクルの各フェーズによって異なります。SCIEXソフトウェア製品のライフサイクルには4つのフェーズがあります。

  • Invest: 積極的に開発され、新しい機能とバージョンが期待されます。
  • Maintain: 積極的に管理され、バグ修正と修正プログラムが期待されます。
  • Retired: 販売されることはなく、致命的な欠陥のみを対処します。サポートには追加料金がかかります。
  • Obsolete: サポートは終了し、作業は行われません。製品はサポートされません。

ソフトウェアステータスの確認

最新のソフトウェアバージョンのステータスについては、以下に記載したソフトウェアステータスをご参照ください。開発の状況によっては変更される可能性があるので、定期的にこのサイトから最新情報を入手することをお勧めします。

Software PackageSoftware VersionLifecycle StageSupport PlansUpgrade Path*Cost

AAC Server

3.0

MaintainFull SupportCurrentN/A
AAC Server2.0RetiredLimited Support3.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst1.7.3MaintainFull SupportCurrentN/A
Analyst1.7.2 Software Components for ExionLC 2.0MaintainFull Support1.7.3N/A
Analyst1.7.2MaintainFull Support1.7.3N/A
Analyst1.7.1MaintainFull Support1.7.3Complimentary
Analyst1.7 Hotfix 3RetiredLimited Support1.7.3Paid
Analyst1.7 Hotfix 2RetiredLimited Support1.7.3Paid
Analyst1.7 with Hotfix 1RetiredLimited Support1.7.3Paid
Analyst1.7RetiredLimited Support1.7.3Complimentary
Analyst1.6.3 HotFix 5MaintainLimited Support1.7.3Paid
Analyst1.6.3 HotFix 4RetiredLimited Support1.7.3Paid
Analyst1.6.3 HotFix 3RetiredLimited Support1.7.3Paid
Analyst1.6.3 HotFix 2RetiredLimited Support1.7.3Paid
Analyst1.6.3 HotFix 1RetiredLimited Support1.7.3Paid
Analyst1.6.3RetiredLimited Support1.7.3Paid
Analyst1.6.2 HotFix to February 2015ObsoleteLimited Support1.7.3Paid
Analyst1.6.2 Components for 3500ObsoleteLimited Support1.7.3Paid
Analyst1.6.2ObsoleteLimited Support1.7.3Paid
Analyst1.6.1ObsoleteLimited Support1.7.3Paid
Analyst1.6 Components for 6500ObsoleteLimited Support1.7.3Paid
Analyst1.6ObsoleteLimited Support1.7.3Paid
Analyst1.5.2 HotFix 2ObsoleteLimited Support1.7.3Paid
Analyst1.5.2ObsoleteLimited Support1.7.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst Device Driver1.3MaintainFull SupportCurrentN/A
Analyst Device Driver1.2RetiredLimited Support1.3Complimentary
Analyst Device Driver1.1RetiredLimited Support1.3Complimentary
Analyst Device Driver1.0RetiredLimited Support1.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst MD1.7.3MaintainFull SupportCurrentN/A
Analyst MD1.6.3 HotFix 3MaintainFull Support1.7.3Complimentary
Analyst MD1.6.3 HotFix 2MaintainFull Supprt1.7.3Complimentary
Analyst MD1.6.3 HotFix 1MaintainFull Supprt1.7.3Complimentary
Analyst MD1.6.3MaintainFull Supprt1.7.3Complimentary
Analyst MD1.6.2 HotFix 2RetiredLimited Support1.7.3Complimentary
Analyst MD1.6.2 HotFix 1RetiredLimited Support1.7.3Complimentary
Analyst MD1.6.2ObsoleteNo Support1.7.3Complimentary
Analyst MD1.6.1ObsoleteNo Support1.7.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Analyst TF1.8.1MaintainFull SupportCurrentN/A
Analyst TF1.8MaintainFull Support1.8.1Complimentary
Analyst TF1.7.1 Components for NanoCellMaintainFull Support1.8.1Paid
Analyst TF1.7.1 Components for LC DevicesMaintainFull Support1.8.1Paid
Analyst TF1.7.1MaintainFull Support1.8.1Paid
Analyst TF1.7RetiredLimited Support1.8.1Paid
Analyst TF1.6ObsoleteNo Support1.8.1Paid
Analyst TF1.5.1ObsoleteNo Support1.8.1Paid
Analyst TF1.5ObsoleteNo Support1.8.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioAnalyst1.5ObsoleteNo SupportNoneNone
BioAnalyst1.5.1 for TFObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Biologics Explorer2.0InvestFull SupportCurrentN/A
Biologics Explorer1.0RetiredLimited Support2.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPharmaView3.0.2RetiredLimited SupportCurrentN/A
BioPharmaView3.0.1RetiredNo Support3.0.2Complimentary
BioPharmaView3.0RetiredNo Support3.0.2Complimentary
BioPharmaView2.1RetiredNo Support3.0.2Paid
BioPharmaView2.0.1RetiredNo Support3.0.2Paid
BioPharmaView2.0RetiredNo Support3.0.2Paid
BioPharmaView1.5RetiredNo Support3.0.2Paid
BioPharmaView1.0RetiredNo Support3.0.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BioPhase1.2InvestFull SupportCurrentN/A
BioPhase1.1MaintainFull Support1.2Complimentary
BioPhase1.0MaintainFull Support1.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
BPV Flex2.1RetiredLimited SupportCurrentN/A
BPV Flex2.0RetiredLimited Support2.1Paid
BPV Flex1.0.1RetiredLimited Support2.1Paid
BPV Flex1.0RetiredLimited Support2.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ChemoView2.0.4MaintainFull SupportCurrentN/A
ChemoView2.0.3RetiredLimited Support2.0.4Complimentary
ChemoView2.0.2RetiredLimited Support2.0.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ChemoView MD2.0.4MaintainFull SupportCurrentN/A
ChemoView MD2.0.3RetiredLimited Support2.0.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ClearCore MD1.1MaintainFull SupportCurrentN/A
ClearCore MD1.0.1ObsoleteNo Support1.1Complimentary
ClearCore MD1.0ObsoleteNo Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Cliquid3.4 with HotFix 1MaintainFull SupportCurrentN/A
Cliquid3.4MaintainFull Support3.4 with HotFix 1Complimentary
Cliquid3.3RetiredLimited Support3.4 with HotFix 1Complimentary
Cliquid3.2.1RetiredLimited Support3.4 with HotFix 1Paid
Cliquid3.2ObsoleteNo Support3.4 with HotFix 1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Cliquid MD3.4MaintainFull SupportCurrentN/A
Cliquid MD3.3MaintainLimited Support3.4Complimentary
Cliquid MD3.2.1ObsoleteNo Support3.4Paid

Software PackageSoftware VersionLifecycle ChangeSupport StatusUpgrade Path*Cost
CloudConnect1.8InvestFull SupportCurrentN/A
CloudConnect1.7ObsoleteNo Support1.8Complimentary
CloudConnect1.6ObsoleteNo Support1.8Complimentary
CloudConnect1.5ObsoleteNo Support1.8Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
CloudConnect Micro-App1.0.1ObsoleteNo Support1.6Complimentary
CloudConnect Micro-App1.0ObsoleteNo Support1.6Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
DiscoveryQuant3.0.2 with HotFix 2MaintainFull SupportCurrentN/A
DiscoveryQuant3.0.2MaintainFull Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0.1 HotFix 2RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0.1 HotFix 1RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0.1RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant3.0RetiredLimited Support3.0.2 with HotFix 2Complimentary
DiscoveryQuant2.1.3RetiredLimited Support3.0.2 with HotFix 2Paid
DiscoveryQuant2.1.2ObsoleteNo Support3.0.2 with HotFix 2Paid
DiscoveryQuant2.1.1ObsoleteNo Support3.0.2 with HotFix 2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
FormulaFinder3.0MaintainFull SupportCurrentN/A
FormulaFinder2.0.2ObsoleteNo Support3.0Complimentary
FormulaFinder2.0.1ObsoleteNo Support3.0Complimentary
FormulaFinder2.0.0ObsoleteNo Support3.0Complimentary
FormulaFinder1.0ObsoleteNo Support3.0Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LibraryView1.0.3MaintainFull SupportCurrentN/A
LibraryView1.0.2RetiredLimited Support1.0.3Complimentary
LibraryView1.0RetiredLimited Support1.0.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LibraryView (SCIEX OS)1.4InvestFull SupportCurrentN/A
LibraryView (SCIEX OS)1.3RetiredLimited Support1.4Complimentary
LibraryView (SCIEX OS)1.2RetiredLimited Support1.4Complimentary
LibraryView (SCIEX OS)1.1RetiredLimited Support1.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LightSight2.3.1MaintainLimited SupportCurrentN/A
LightSight2.3RetiredLimited SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
LipidView1.2MaintainFull SupportCurrentN/A
LipidView1.1ObsoleteNo Support1.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MarkerView1.3.1RetiredLimited SupportCurrentN/A
MarkerView1.3RetiredLimited Support1.3.1Complimentary
MarkerView1.2.1RetiredLimited Support1.3.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MasterView1.1MaintainFull SupportSCIEX OS-Q 1.4Paid
MasterView1.0ObsoleteNo Support1.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MetabolitePilot2.0.4RetiredLimited SupportCurrentN/A
MetabolitePilot2.0.3RetiredLimited Support2.0.4Complimentary
MetabolitePilot2.0.2RetiredLimited Support2.0.4Complimentary
MetabolitePilot2.0RetiredLimited Support2.0.4Complimentary
MetabolitePilot1.5RetiredLimited Support2.0.4Paid
MetabolitePilot1.0ObsoleteNo Support2.0.4Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MPX2.0 HotFix 3MaintainFull SupportCurrentN/A
MPX2.0 HotFix 2MaintainLimited Support2.0 HotFix 3Complimentary
MPX2.0 HotFix 1MaintainLimited Support2.0 HotFix 3Complimentary
MPX2.0MaintainLimited Support2.0 HotFix 3Complimentary
MPX1.2.1MaintainLimited Support2.0 HotFix 3Paid
MPX1.2ObsoleteNo Support2.0 HotFix 3Paid
MPX1.0ObsoleteNo Support2.0 HotFix 3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MPX TF1.0ObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Molecule Profiler1.0.1InvestFull SupportCurrentN/A
Molecule Profiler1.0ObsoleteNo Support1.0.1Complimentaty

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MRMPilot2.0ObsoleteNo SupportNoneNone
MRMPilot2.1RetiredLimited SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MultiQuant3.0.3 HotFix 4MaintainFull SupportCurrentN/a
MultiQuant3.0.3 HotFix 2MaintainFull Support3.0.3 HotFix 4N/A
MultiQuant3.0.3 HotFix 1MaintainFull Support3.0.3 HotFix 4Complimentary
MultiQuant3.0.3MaintainFull SupportSCIEX OS-MQ 1.4Paid
MultiQuant3.0.2 Hotfix 2RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.2 Hotfix 1RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.2RetiredLimited Support3.0.3Complimentary
MultiQuant3.0.1RetiredNo Support3.0.3Complimentary
MultiQuant3.0RetiredNo Support3.0.3Complimentary
MultiQuant2.1.1ObsoleteNo Support3.0.3Paid
MultiQuant2.1ObsoleteNo Support3.0.3Paid
MultiQuant2.0.2ObsoleteNo Support3.0.3Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
MultiQuant MD3.0.3 HotFix 4MaintainFull SupportCurrentN/A
MultiQuant MD3.0.3 HotFix 3MaintainFull Support3.0.3 HotFix 4N/A
MultiQuant MD3.0.3 HotFix 2MaintainFull Support3.0.3 HotFix 4N/A
MultiQuant MD3.0.3 HotFix 1MaintainFull Support3.0.3 HotFix 4Complimentary
MultiQuant MD3.0.3MaintainFull SupportCurrentN/A
MultiQuant MD3.0.2 Hotfix 2RetiredLimited Support3.0.3Complimentary
MultiQuant MD3.0.2 Hotfix 1ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0.2ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0.1ObsoleteNo Support3.0.3Complimentary
MultiQuant MD3.0ObsoleteNo Support3.0.3Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
PeakView2.2MaintainFull SupportCurrentN/A
PeakView2.1RetiredLimited Support2.2Complimentary
PeakView2.0RetiredLimited Support2.2Complimentary
PeakView1.2ObsoleteNo Support2.2Paid
PeakView1.1.1ObsoleteNo Support2.2Paid
PeakView1.1ObsoleteNo Support2.2Paid
PeakView1.0ObsoleteNo Support2.2Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
OneOmics Suite3.4InvestFull SupportCurrentN/A
OneOmics Suite3.3ObsoleteNo Support3.4Complimentary
OneOmics Suite3.2ObsoleteNo Support3.4Complimentary
OneOmics Suite3.1ObsoleteNo Support3.4Complimentary
OneOmics Suite3.0ObsoleteNo Support3.4Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ProMassProcessor1.0MaintainFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Protein Expression Assembler1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Protein Expression Extractor1.0InvestFull SupportCurrentN/A

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
ProteinPilot5.0.2InvestFull SupportCurrentN/A
ProteinPilot5.0.1MaintainFull SupportCurrentN/A
ProteinPilot5.0RetiredLimited Support5.0.1Complimentary
ProteinPilot4.5 BetaObsoleteNo Support5.0.1Paid
ProteinPilot4.0ObsoleteNo Support5.0.1Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Reporter3.2MaintainFull SupportCurrentN/A
Reporter3.0.1RetiredLimited Support3.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
SCIEX OS3.0 HotFix 1InvestFull SupportCurrentN/A
SCIEX OS3.0InvestFull SupportCurrentN/A
SCIEX OS2.2 HotFix 1MaintainFull Support3.0Paid
SCIEX OS2.2MaintainFull Support3.0Paid
SCIEX OS2.1.6 HotFix 2MaintainFull Support3.0Paid
SCIEX OS2.1.6 HotFix 1MaintainFull Support3.0Paid
SCIEX OS2.1.6MaintainFull Support3.0Paid
SCIEX OS2.1MaintainFull Support3.0Paid
SCIEX OS2.0MaintainFull Support3.0Paid
SCIEX OS1.6.10 HotFix 1RetiredLimited Support3.0Paid
SCIEX OS1.6.10RetiredLimited Support3.0Paid
SCIEX OS1.7 HotFix 1RetiredLimited Support3.0Paid
SCIEX OS1.7RetiredLimited Support3.0Paid
SCIEX OS1.6.2RetiredLimited Support3.0Paid
SCIEX OS1.6.1RetiredLimited Support3.0Paid
SCIEX OS1.5RetiredNo Support3.0Paid
SCIEX OS1.4.1RetiredNo Support3.0Paid
SCIEX OS1.4RetiredNo Support3.0Paid
SCIEX OS1.3.1RetiredNo Support3.0Paid
SCIEX OS1.3RetiredNo Support3.0Paid
SCIEX OS1.2RetiredNo Support3.0Paid
SCIEX OS1.1RetiredNo Support3.0Paid
SCIEX OS1.0 Hotfix 1RetiredNo Support3.0Paid
SCIEX OS1.0RetiredNo Support3.0Paid

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
Smart Monitor4.3.2ObsoleteNo SupportNoneNone

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
StatusScope2.2.2InvestFull SupportCurrentN/A
StatusScope2.2.1MaintainFull Support2.2.2Complimentary
StatusScope2.2MaintainFull Support2.2.2Complimentary
StatusScope2.1MaintainFull Support2.2.2Complimentary
StatusScope2.0MaintainFull Support2.2.2Complimentary
StatusScope1.6.1ObsoleteNo Support2.2.2Complimentary
StatusScope1.5 HotFix 1ObsoleteNo Support2.2.2Complimentary
StatusScope1.5ObsoleteNo Support2.2.2Complimentary
StatusScope1.0ObsoleteNo Support2.2.2Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
SWATH2.0.1MaintainFull SupportCurrentN/A
SWATH1.0ObsoleteNo Support2.0.1Paid
SWATH2.0RetiredLimited Support2.0.1Complimentary

Software PackageSoftware VersionLifecycle StageSupport StatusUpgrade Path*Cost
XIC Manager1.0ObsoleteNo SupportNoneNone

現行の有料サポートプランを契約している場合、ソフトウェアダウンロードからアップデートをダウンロードすることにより、新しいバージョンのソフトウェアを入手することができます。

もしこのリストに表示されていない場合、ソフトウェアバージョンが3年以上経過しており、obsoleteのフェーズの可能性があります。詳しくはSCIEXサポートへお問い合わせください。

無料体験版のご案内

最新版のSCIEXソフトウェアを30日間無料体験版を提供しております。無料体験版ご使用の間、SCIEXSupportとサービスリクエストのサービスを受けることが出来ます。また30日期間後もKnowledge Baseやプロダクトページのご使用は可能です。無料体験版期間中のサポートは全てAB SCIEX サービス条件書に沿い提供されます。.